Divorce lawyers are notoriously busy bouncing from hearing to hearing while juggling constant client phone calls and e-mails. Family law is one of the most "client intensive" areas of law, meaning the client plays a much larger role in a divorce action than he or she would in other civil matters. Effective and prompt communication is the top factor for clients in determining their satisfaction with their divorce attorneys. Urgent issues can arise on a daily basis in divorces cases if the parties have a dispute over finances, child custody/visitation, or property. Unfortunately, clients generally do not know how responsive their attorneys will be to these issues until an emergency arises.
Family law firms also tend to be much smaller in size in comparison to other civil litigation practices. If a family law firm only has a couple of employees including the lawyer, it may be difficult for the client to get in contact with his or her attorney. With divorce lawyers out of the office frequently for hearings, meetings, depositions, and settlement conferences, office staff is generally left to handle paperwork, client calls, and a multitude of e-mails. Although it is not impossible for small law firms to efficiently communicate with all of their clients in a reasonable manner, many clients are not satisfied with the attention their case receives.
Once a breakdown in communication has occurred between lawyer and client, both parties tend to be angry and frustrated with the situation. Further, switching attorneys or remedying any consequences of inadequate attention to a case could cost the client additional attorney fees and further delay his or her divorce. Considering it is not uncommon for the divorce process to last one to two years, unnecessary delays can be particularly frustrating for clients.
At the Law Offices of Nancy J. Bickford, APC we work as a team to ensure that each client gets the prompt and careful attention he or she deserves. When a client retains our firm to represent him or her in a divorce matter, a lead attorney, supporting attorney and paralegal are all assigned to the case. This means that if the client needs any information at least one team member will likely be available to assist them. Further, if both attorneys assigned to the case happen to be out of the office when an urgent matter arises, any other attorney currently in the office will be available to handle emergencies. The variety of staff assigned to a case also allows the lead attorney to delegate work to attorneys or paralegals with a much lower billing rate thereby reducing the overall cost for the client.